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Return, Refund & Exchange Policy

The Way We Were - Refund, Return, and Exchange Policy (Domestic Orders Only)

At The Way We Were, we take pride in offering high-quality, toxin-free organic products and exceptional service to our customers across India. Since our products are 100% natural and free from any artificial additives or preservatives, slight variations in colour, texture, or aroma may occur depending on seasonal conditions.

This policy outlines the terms for refunds, returns, and exchanges applicable only to domestic purchases.

๐Ÿ“ General Guidelines

โœ… Eligibility for Refunds, Returns & Exchanges

  • Items must be unused, unopened, and in their original packaging.

  • Proof of purchase (receipt or order number) is required.

  • Requests must be made within the timeframes specified below.

๐Ÿšซ Non-Returnable Items

  • Perishable products include fresh vegetables, dairy items, and milk.

  • Items bought under discounts, sales, or special offers.

  • Gift cards and vouchers.

๐Ÿ’ฐ Refund Policy

๐Ÿ”น Defective or Damaged Products

  • If you receive a defective or damaged item, please notify us within 3ย days of delivery.

  • You may request a full refund or a replacement.

  • Photos or additional details may be required to process your claim.

๐Ÿ”น Unopened & Unused Items

  • Products in unused and unopened condition may be returned within 15ย days of purchase.

  • Refunds will be issued to the original payment method after inspection.

  • Return shipping charges are borne by the customer, unless the return is due to our error.

๐Ÿ”„ Return Process

๐Ÿ“ž To Initiate a Return:

  • Contact our customer support at 9873001696.

  • Share your order details and the reason for return.

  • Our team will guide you with return authorization and the following steps.

๐Ÿ•’ Processing Time:

  • Once we receive and inspect your returned item, we will confirm eligibility.

  • Approved refunds will be processed within 7ย business days to your original payment method.

๐Ÿ” Exchange Policy

๐Ÿ”„ Product Exchange Terms

  • Exchanges are allowed within 10 days of purchase.

  • Products must be returned in their original, unused condition.

  • Customers bear the return shipping charges, unless the exchange is due to our mistake.

๐Ÿ“ž To Request an Exchange:

  • Contact us at 9873001696 with your order and exchange details.

  • Weโ€™ll assist with the exchange authorization and instructions.

โš ๏ธ Special Conditions

๐Ÿฅฌ Perishable Items

  • We do not accept returns or exchanges on fresh produce, milk, or dairy.

  • If you face a quality issue with perishable items, notify us within 24 hours of delivery for resolution.

๐ŸŽ Customized Products

  • Personalized or custom items are non-returnable and non-exchangeable unless defective or damaged.

๐Ÿ“ž Need Help? Contact Us

Email: info@thewaywewere.co.in
Phone: 9873001696

Thank you for trusting The Way We Were. We are committed to delivering chemical-free, honest food to your table. Since our products are completely natural, some variation in colour or fragrance may occur and thatโ€™s the beauty of authenticity.