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Return, Refund & Exchange Policy

The Way We Were - Refund, Return, and Exchange Policy

At The Way We Were, we are committed to providing our customers with the highest quality organic products and exceptional customer service. Since our products are natural, there may be differences in colour or smell depending on the season. We understand that sometimes issues may arise, and we want to ensure that our refund, return, and exchange policy is clear and fair.

General Policy Guidelines

  1. Eligibility for Refunds, Returns, and Exchanges:
    • Products must be in their original condition and packaging.
    • Proof of purchase is required for all refunds, returns, and exchanges.
    • Requests must be made within the specified time frame (see below for details).
  2. Non-Returnable Items:
    • Perishable goods such as fresh produce, dairy, and milk products.
    • Items purchased on sale/offer or with a discount.
    • Gift cards.

Refund Policy

  1. Defective or Damaged Products:
    • If you receive a product that is defective or damaged, please contact us within 7 days of receipt.
    • You will be eligible for a full refund or a replacement product.
    • We may request photos or additional information regarding the defect or damage.
  2. Unopened and Unused Products:
    • Unopened and unused products can be returned within 30 days of purchase.
    • A full refund will be issued to the original payment method once the product is received and inspected.
    • Shipping costs for returning the product are the responsibility of the customer, unless the return is due to our error.

Return Policy

  1. How to Initiate a Return:
    • Contact our customer service team at (9873001696) to initiate the return process.
    • Provide your order number and details about the product you wish to return.
    • Our team will provide you with a return authorization and instructions for returning the product.
  2. Processing Returns:
    • Once your return is received and inspected, we will notify you of the status of your refund.
    • If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Exchange Policy

  1. Product Exchanges:
    • If you would like to exchange a product for a different item, please contact us within 30 days of purchase.
    • Products must be in their original condition and packaging.
    • The customer is responsible for shipping costs associated with returning the item for exchange, unless the exchange is due to our error.
  2. How to Initiate an Exchange:
    • Contact our customer service team at (9873001696) to initiate the exchange process.
    • Provide your order number and details about the product you wish to exchange.
    • Our team will provide you with an exchange authorization and instructions.

Special Considerations

  1. Perishable Items:
    • Due to the nature of perishable items, we cannot accept returns or exchanges on fresh produce, dairy, or milk products.
    • If there is an issue with the quality of these items, please contact us within 24 hours of receipt, and we will work with you to resolve the issue.
  2. Customized or Personalized Products:
    • Customized or personalized products are not eligible for return or exchange unless they are defective or damaged.

Contact Us

If you have any questions or concerns about our refund, return, and exchange policy, please contact our customer service team at:

Email: (info@thewaywewere.in)
Phone: (9873001696)

Thank you for choosing The Way We Were. We value your patronage and strive to ensure your complete satisfaction with our products. However, please bear in mind, since we are committed to totally natural products which are unaltered, there will always be a possibility of colour/smell variation from lot to lot.